Passport and Visa System Errors

June 16, 2015 The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with its visa system that performs national security checks. This issue is not specific to any particular country or visa category.

Security measures prevent consular officers from printing a visa until the case completes the required national security checks.

Currently, the system is unable to print most immigrant and nonimmigrant visas approved after June 8, 2015. In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015.

Individuals with visa interview appointments scheduled for June 14-20, 2015, are requested to reschedule their appointments if they submitted a DS-160 online application after June 9, 2015.

The technical issues also affected the Department of State’s ability to adjudicate applications for U.S. passports accepted overseas between May 26 and June 14, 2015. If an applicant lodged a U.S. passport application overseas during this timeframe and has travel plans within the next 10 business days, it is recommended that you request an emergency passport at the U.S. embassy or consulate at which you originally applied.

The Bureau is working urgently to rectify the problem and restore full operability. There is no evidence the problem is related to cyber security.

Appointments can be rescheduled by following the instructions located on . Individuals who submitted their DS-160 online applications prior to June 9, 2015, should plan to attend their scheduled visa interview appointments. Those with urgent travel should follow the instructions for expedited emergency appointment found on

For Emergency Passport appointments: Please contact: or 3302906.