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Important U.S. Citizen Services Information

Payment Methods & Details

We only accept certified ANZ bank checks in U.S. dollars or Fiji dollar equivalent in the exact amount only when an application is submitted at the U.S. Embassy in Suva. 

Fee payment received in Nuku’alofa, Tonga is only acceptable via U.S. Cashiers Cheque in U.S. dollars in the exact amount made payable to the U.S. Embassy, Suva. 

For security reasons, cash is not accepted.

Appointments & Locations

The Consular Section does not provide a walk-in information service to the public.

The U.S. Citizen Services can be reached during normal business hours, from 8.00am-1.00pm and 2:00pm-4:00pm, at (679) 331-4466, facsimile (679) 330-2267. We may also be reached on e-mail at SuvaACS@state.gov.

The Embassy is located at 158 Princes Rd, Tamavua, Fiji and the mailing address is:

Consular Services
U.S. Embassy Suva
P.O. Box 218
Suva, Fiji

Transit time for international mail to the Embassy is about 3-4 weeks.

American Citizens must schedule an appointment via the ACS Appointment System which will be effective from January 1, 2024

Security Information

For the safety of all of our customers and staff, all visitors to the Embassy must pass through security screening at our reception area before entering the Consular Section. Please allow time for screening before your appointment. We appreciate your patience and cooperation.

Please be advised that the appointment time is a guide as to when you should plan to be at the Embassy. It is not necessarily the time you will be seen by the Consular Officer. Applicants should plan to spend at least an hour in the Consular Section.

Please do not bring luggage, including backpacks, to your appointment. You will not be able to bring these items into the Embassy, and there is no storage available at our offices.

Mobile telephones and other telecommunication devices, electronic recording devices, and cameras may not be taken into the Embassy. Please turn them off, and leave them with the guards at the reception area. They can be collected after your appointment.

Any type of head wear, including baseball caps, must be removed while in the Embassy.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

  • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
  • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
  • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
  • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
  • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.