How to Contact Us

Information for visa applicants regarding novel coronavirus:

As of March 20, the United States Embassy Suva is cancelling routine immigrant and nonimmigrant visa appointments.  We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. The MRV fee is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment. If you have an urgent matter and need to travel immediately, please follow the guidance provided on our scheduling website to request an emergency appointment. For additional questions, please call our service desk at 0800 331 4366 (for callers who are subscribers of Fiji Telecom Limited, and +679 331 4366 for other callers) or if you are in Tonga, 0800 878 4444 (for subscribers of TCC and UCall). Support hours are from 9 a.m. to 6 p.m., Monday to Friday (except for U.S. and Fiji public holidays).

Nonimmigrant Visas

Through our call center during business hours:

Our call center is reachable from Fiji on 0800 331 4366 for callers who are subscribers of Fiji Telecom Limited, and +679 331-4366 for other callers.

In French Polynesia, Kiribati, Nauru, New Caledonia, Tonga and Tuvalu, and Wallis & Futuna, call +679 331 4366

In the United States, call 1 703 520 2232 during the following times and days of the week to adjust for Fiji’s time difference.

Day Time Mountain Time Central Time Eastern Time
Sunday 2 to 11 p.m. 3 to 12 midnight (Monday) 4 p.m. to 1 a.m. (Monday) 5 p.m. to 2 a.m. (Monday)
Monday 2 to 11 p.m. 3 to 12 midnight (Tuesday) 4 p.m. to 1 a.m. (Tuesday) 5 p.m. to 2 a.m. (Tuesday)
Tuesday 2 to 11 p.m. 3 to 12 midnight (Wednesday) 4 p.m. to 1 a.m. (Wednesday) 5 p.m. to 2 a.m. (Wednesday)
Wednesday 2 to 11 p.m. 3 to 12 midnight (Thursday) 4 p.m. to 1 a.m. (Thursday) 5 p.m. to 2 a.m. (Thursday)
Thursday 2 to 11 p.m. 3 to 12 midnight (Friday) 4 p.m. to 1 a.m. (Friday) 5 p.m. to 2 a.m. (Friday)
Friday 2 to 11 p.m. 3 to 12 midnight (Saturday) 4p.m. to 1 a.m. (Saturday) 5 p.m. to 2 a.m. (Saturday)
Saturday Closed Closed 12 to 1 a.m. 12 to 2 a.m.

 

Skype: ustraveldocs-fiji
e-mail: support-fiji@ustraveldocs.com
chat online: www.ustraveldocs.com/fj/fj-main-contactus.asp

Immigrant Visas

You may contact the Immigrant Visa Unit between 2:00-4:00 P.M. Monday through Thursday and 10:00 A.M. -1:00 P.M. on Friday by phone at (+679) 331-4466.

For questions about specific Immigrant visa cases, please e-mail SuvaIV@state.gov.